Position Title: Project Manager

Position Summary

• Reports to Director of Client Services 

• Assist Director of Client Services in all aspects of both clients and team support 

• Serve as primary project contact and liaison for clients. 

• Ensure consistent follow up and timely communications with clients. For urgent matters consult with the Director of Client Services. 

• Take an active role and ensure that R+F exceeds clients’ expectations 

• Strive to meet, exceed and deliver the highest level of quality in all materials whether internally or those submitted to clients. 

• Direct and support a team of 3 to 5 Study Coordinators in their efforts to recruit and find research participants based upon client's’ criteria.

Essential Duties and Responsibilities

• Support the Director of Client Services on all aspects that ensure R+F delivers exceptional service and value to our clients. 

• Review, organize, document, and brief on project related requirements. 

• Type, review, proof for quality and send daily progress reports to clients. 

• Exercise good judgement on best use of available tools (Google forms, Google Search, Voicemail Drops, Facebook, LinkedIn) to help Coordinators complete projects efficiently and at the highest quality standards. 

• Report diligently and consistently to clients all project related issues and especially challenges that may cause delays or RAF inability to meet goals. 

• Participate, provide input, and prepare incoming RFQs and their feasibility. 

• Communicate on a timely and/or urgent basis to the Accounting Department all financial related matters such as advance payment invoices, payouts, and final bills. 

• Manage each project’s resources (hours spent by Coordinators) to ensure that deadlines and profitability goals are being met for all projects.

Core Competencies

• Commitment to serving and going above-the call-of-duty for all customers 

• Strong work ethics, integrity and ability to meet or adjust to changing deadlines 

• Team player with the ability to work independently and with minimal supervision. 

• Attention to details and ability to identify errors of all types. 

• Quick-Learner with strong computer and/or technology skills.

• Strong skills, love, and natural aptitude for technology, apps, and cloud-based tools. 

• High level of comfort with Microsoft Outlook, Microsoft Excel, Google Forms, Google Sheets, and google Search.