Frequently Asked Questions
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Since the 1970s, we've grown our database organically through online registrations, referrals, networking, and social media. Our reputation is backed by strong FB and Google reviews, and we use professional validation tools to verify B2B and healthcare respondents.
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We generate leads through targeted surveys, then our trained Insights Coordinators phone screen every respondent for authenticity and fit. Before fieldwork, we confirm by email, call, and text. After the study, we follow up with a thank you.
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Incentives are sent within a week of final invoicing via Tremendous, by text message. Most projects offer ACH, Venmo, Visa gift card, or Amazon gift card. We monitor every payout to make sure it's claimed without issues.
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Advances (full incentive plus 50% of professional fees) are due on a 5-day term. Final invoices are due in 30 days, extendable to 60 if advances are paid on time.
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We recruit across consumer, B2B, and healthcare audiences, from Gen Pop, teens, and parents to executives, engineers, and physicians. Don't see your audience listed? Ask us, we can likely still find it.
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We support in-depth interviews, online bulletin boards, online communities, focus groups, product usage testing, mobile ethnographies, virtual and in-person research, shop-alongs, and patient journaling and diaries.
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We follow five stages: pre-qual and recruiting, screening and validation, scheduling and engagement, confirming and reminding, and thank you and incentives, each designed for authenticity, engagement, and a proven show rate.
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We never compromise on the right fit, protect respondent PII at every step, and build real relationships through a human touch. Our results speak for themselves with a 99.8% show rate.
